Reservation Policy

Reservation Policy

1. 1. All of the reservation offering Hotelwide.com with the discounted rate is required full-payment in advance at the same time of the booking.

   Credit card payment in on-line booking

   You can pay your payment with your credit, then your reservation is confirmed automatically. (If we are not able to arrange your booking due to the state of hotels, we will inform you the result via email or telephone, you put the reservation person information. In that case your booking will be canceled automatically.)

   Sending card-information by the fax machine

   You can pay your payment to send your card information(card number and expiration date) and copies of card for your safe payment.

   Remittance to bank account

   You can pay your payment to remit the money to our bank account (Woori bank 170-174401-13-001), the remittance fee is your charge and please check the remittance result to call or e-mail us.

   * The reservation is not paid by credit card(or fax sending information) or remittance will be canceled automatically when the time limit is over.
   * It is impossible to change your reservation and payment via the hotel. You only can change, cancel and extend your reservation via HOTELWIDE.COM

2. 2. IF you have any question about your reservation, Please contact us via phone, fax or e-mail.

   TEL

   For Korean : 02-2274-4080

   For English speakers : +82-2-2274-8058

   For Japanese speakers : +82-2-2274-8840

   For Chinese speakers : +82-2-2274-8058

   FAX

   For Korean : 02-2274-7214

   For Foreigners : +82-2-2274-7214

   E-mail

   For Korean Users : korean@hotelwide.com

   For English Users : English@hotelwide.com

   For Japanese Users : Japanese@hotelwide.com

   For Chinese Users : Chinese@hotelwide.com

   Business Hours(Korean Time)

   Weekdays (Monday to Friday) 09:00 AM ~ 06:00 PM

   Weekends (Saturday) 09:00 AM ~ 02:00 PM

   Off-days (Sunday and Korean National holidays)

3. 3. We offer the discounted rate agreed with the hotels. But the rates are subject to change due to the special promotion, international convention and the peak seasons.
4. 4. [The Payment Gateway of HOTELWIDE.com] For your understanding, It will be written the Payment Gateway, the KSNET on your credit card payment bill.(Not a hotel name or HOTELWIDE)

Cancelation and Change of reservation Policy

1. 1. It is possible to cancel or change your reservation 4 days before your check-in date. And it is impossible to cancel for change your reservation on Saturday, Sunday and Korean National holiday because of the card company's policy.

   Business Hours(Korean Time)

   Weekdays (Monday to Friday) 09:00 AM ~ 06:00 PM

   Weekends (Saturday) 09:00 AM ~ 02:00 PM

   Off-days (Sunday and Korean National holidays)

2. 2. The charge applied to the cancelation and change of reservation

   (basic date for check-in.)

   period	cancellation charge(%)
   4 days before check- in date	no cancellation charge
   3 days before check- in date	30% of the daily room rate
   2 days before check- in date	50% of the daily room rate
   1 days before check- in date	100% of the daily room rate
   check-in date	100% of the daily room rate

3. 3. The change reservation and cancellation after check-in

   You need you pay 100% daily room rate for your change reservation charge on your changed check-out date.
   Out of our business time, you need to inform to the front desk of the hotel that your early leaving on your changed check-out date.
   It depends on the hotel's vacancy status to change or add rooms.

4. 4. The Early Check-out charge

   100 % of daily room charge applies to you when you early check-out comparing to the expected check-out date.

5. 5. Late check in policy

   There is no refund for the late check-in room rate comparing to the expected check-in date.

* It is impossible to cancel or change your reservation via your hotel.
* It is only possible to cancel or change your reservation via web-site or contact of HOTELWIDE.COM
* [No-Show] If you do not announce the cancel of your reservation which has booked, you need to pay the whole payment of your reservation.
* We do not guarantee the same exchange rate caused by your demanding cancel or change reservation.
* It is illegal without HOTELWIDE's authorization sheet of cancel or change reservation.