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 All about your reservation :
- How can I reserve the room through this web-site?
- After the payment, if I want to enxtend my accommodation?
- At the check in, what I have to do?
- In case of emergency, how can I cope with it?
- Is the room rate of Hotelwide.com reasonable?
- Is the total rate per room? or per person?
- Can I get the receipt?
- Is it possible to designate the room number or the floor ?
- How can I check the the room is available or not?
- Except by On-line, are there any way to reserve?
- Am I able to pay for my accommodation to the hotel directly?
- I have got the full book niotice, what then?
- Any time Is it possible to reserve the room?
- Early booking, a few month ahead, is possible?
- Can I reserve the roon on behalf of another person?
- Cause of the flight delays, I could not check-in unavoidably. What should I do?
- The room rate of my check-in date is not indicated on the web-site.
- Do I get the equal benefits, whichever site I choose, among English, Japanese,Chinese,Korean?
- The date when I want to stay doesn't show up on your web-site.
- Can I reserve the room for tonight?
How to check your reservation status :
How to amend your reservation :
Child rate policy :
How we protect your information :
All about the payment :
If you're curious about the tour :
Would you care for anything else? :
All about your reservation :
- How can I reserve the room through this web-site?
Our reservation system is easy to use for you.
First of all, please choose a hotel which you wanner stay and select the number of rooms you need and your check-in and check-out dates.
Upon clicking the [Book Now] button, a reservation application form will be shown. Fill out the form and pay for it with your credit card and then, your accommodation voucher will be shown on the monitor instantly
- After the payment, if I want to enxtend my accommodation?
Please reserve your new accocodation and just leave the note "Extension"
- At the check in, what I have to do?
When you check in the hotel, just present your voucher to the front desk or give your name.
- In case of emergency, how can I cope with it?
In case of emergency, please contact us immediately(82-2-2274-8058)
(english@hotelwide.com)
- Is the room rate of Hotelwide.com reasonable?
Our company make a special contract with more than 300 hotels in Korea, it is the top the list in the world about Korean hotels. So we can offer special room rate to our valued customer.
- Is the total rate per room? or per person?
Our total rate on the web-site is per room, not per person.
- Can I get the receipt?
We can send the receipt via e-mail on the clients request. The mailing service is not available.
- Is it possible to designate the room number or the floor ?
On the request of clients, we ask the hotel their needs.
However, Asking is no guarantee of achievement. It depends on the room occupancy on the day.
- How can I check the the room is available or not?
The client can check the room availability through the [Room Calenda]
- Except by On-line, are there any way to reserve?
The client can request the room by e-mail or phone.
- Am I able to pay for my accommodation to the hotel directly?
To receive discount rate benefits,
reservarion and payment through Hotelwide is requeied.
- I have got the full book niotice, what then?
please let us know another hotel which you want to stay, or we will recommend you the alternative one.
- Any time Is it possible to reserve the room?
Booking by on-line is available around the clock.
However, The response to your call can be available during walking hours
(weekday 09:00~18:00) (Sat 09:00~14:30)
- Early booking, a few month ahead, is possible?
It does not matter time to reserve.
However if the contract rate is not fixed yet,
we need your patience and re-inquiry is required.
- Can I reserve the roon on behalf of another person?
Before the payment, just reserve it with your name and advert the name of a guest who is supposed to stay in a blank [OPTION]
- Cause of the flight delays, I could not check-in unavoidably. What should I do?
In this case, please contact our office or the hotel promptly
- The room rate of my check-in date is not indicated on the web-site.
Please reserve it through [On-request reservation] or contact us by e-mail
- Do I get the equal benefits, whichever site I choose, among English, Japanese,Chinese,Korean?
Please reserve it through the applicable site according to your nationality. Because different room rate is applied, based on your country by hotel policy. Discordance can make you pay for the surcharge. Except for Korean, Chinese and Japanese, the rest can reserve the room on the english web-site.
- The date when I want to stay doesn't show up on your web-site.
Please reserve the hotel through "On-Request Reservation" (you can find this button on top menu) Then, We'll send the confirmation slip or give you the answer promptly.
- Can I reserve the room for tonight?
Please reserve the hotel through "On-Request Reservation" (you can find this button on top menu) The results could be delayed on weekend and holidays. For the urgent booking, you can contact us by phone
How to check your reservation status :
- After the payment, Do I have to do anything else?
When you finish the payment with credit card, your booking
is completed and the accommodation voucher will be shown on
your monitor automatically. Then please print and bring it with you
when you check in the hotel.
- After the payment, Is there any notice from your office ?
If your reservation is confirmed, you can check the reservation status through our web-site as Confirmed. If there is any problem, we will contact you within 48hours since your payment is completed.(During holiday period, we will contact you by the day after holiday period)
- What is the confirmation slip?
It means your reservation is confirmed.
- How can I know my reservation status?
Please click the [My reservation-> reservation status] button on the top menu of web-site.
- Do I have to re-confirmed my reservation at the hotel?
No. You do not need that. but, it would be a better.
- I have left the message on Memo, is it confirmed?
When you reserve the room, you can leave the message for the additional service, for example the request of non-smorking room, early check-in and others at the Memo. All your requests are sent to the hotel, but please understand that request is no guarantee of accomplishment.
- I have lost my voucher, How can I get it again?
Please contact us, then, we will send you the voucher by e-mail immeditately.
And you can check-in at the hotel without voucher if your reservation is confirmed.
- After the payment, How long does it take to be confirmed?
The payment and the confirmation are effected at the same time.
- How can I check my additional service?
For all things about your reservation, please do not hesitate to contact us.
How to amend your reservation :
- What about your cancellation policy?
4 days before the check-in date: No cancellation charge
3 days before the check-in date: 30% of one night room charge
2 days before the check-in date: 50% of one night room charge
A day before the check-in date and since then: 100% of one night hotel charge
- How can I get the refund? [credit card]
Under our reservation policy, all credit card refunds are processed in a timely manner. The refund process is dependent on your billing cycle with the credit card company. Once the refund instructions leave our office it can take anywhere from 10 - 45 working days for the proceeds to arrive in your account. After this, if there are any problem, please do not hesitate to contact us.
- How can I get the refund?[cash]
Under our reservation policy, your full(part)payment will be refunded into your bank account.
Child rate policy :
- Is there any discount for the child?
It depends on the hotel policy, for more details, please refer to each hotel information.
- In case of the family is accompanied by the children, Is there any discount for children?
It depends on the hotel policy, for more details, please refer to each hotel information.
- Until what age can be got the discount for the child?
Usually It can be availale under 12 years old. But it depends on the hotel policy, for more details, please refer to each hotel information.
How we protect your information :
- Is my credit card safe on hotelwide.com?
All your transactions be protected by powerful Secure Sockets Layer (SSL) encryption technology and Private Communication Technology (PCT) security standards supported by Microsoft Internet Explorer versions 4.0 and higher, and other popular browsers.
SSL safe connection and secure transaction technology has effectively protected hundreds of thousands of hotelwide customers who have transmitted their credit card numbers online and made a purchase since we launched.
And Purchasing by telephone of fax is available for your reservation.
- How you protect my information?
We understand that making purchases online involves a great deal of trust on your part. We take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personal information you provide to us. While no Web site can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.
All about the payment :
- Remittances overseas is possible?
If your card is issued from Korea, inclusive of a debit card(alias a check-card), you are not able to pay for it with your card on this web-page.
To make your reservation be done successfully, the remittance would be appreciated. After your payment on our account, the voucher and receipt will be sent by e-mail.(The remittance charge is on your duty)
* Bank : Wooribank
* SWIFT Code : HVBKKRSEXXX
* Account number : 170-174401-13-001
* Account holder : Unicom Korea Inc.
- How is the exchange rate going to be applied?
The exchange rate at the time of sending in an account to the pay gate company will be applied.
- Can I change the payment process, remit money into credit card?
We let you know that Failure to make payment into our account within 48h will result in automatic cancellation of your booking. Then you can pay for your accommodation by credit card.
- How can I pay for the surcharge?
You can pay for the surchage, except for the room rate, at the hotel directly.
- Can I request the addtional service, after the payment?
Please contact us by phone or e-mail,then we will send the hotel your request message immediately. The surcharge will be collected at the hotel.
- On the room calendar, these DC rates are total room rate?
Service charge and tax will be added.If you designate the correct check-in/out date, we can see the total room rate.
- There is any special benefits for group?
There is a special discount for group and long term stay. In that case, you can reserve it throug On-request reservation.
- What kind of cards are effective?
Visa, Master, JCB are effective on our web-site.
- My card approval is denied, what should I do?
In those case, your card approval would be denied.
1) Expiration date error.
2) Exceeding the limit.
3) Passed the expiration date.
4) Using this card is banned.
(Try again in a few minute or Contact the card company is required)
For the prompt process,if you let us know your card details by e-mail or fax, we could try to pay for it on behalf of you.
- Total room rates are changed, why?
Rates are subject to change without notice due to hotel policy or exchange rate, before the payment.
- Except for total rates(incluging tax and service charge), any surcharge is required?
Once your payment is completed, you do not need to pay for service charges later on.
If you're curious about the tour :
Would you care for anything else? :
- How can I get the hotel which I reserved?
The hotel information of our web-site shows you how to get there specifically.
- Is there any shuttle service from the airport to my hotel?
Many hotels nearby incheion airport offer the free shuttle service for guests. But almost hotels in other area including Seoul do not arrange the pick-up/sending service. Instead, KAL limousine and Airport bus will make you get the hotel comfortably.
- Can I get the parking service?
Almost hotels offer parking spaces for the guests.
- [Terms explanation]What is the Ondol room?
Each hotel has diverse room types by its own policy.
Therefore Hotelwide classified room types as to size and facilities.
In brief, It is like this.
1)(Standard) Single for 1 person(1 single bed room)
2)(Standard) Double for 1 person or 2 persons(1 queen size bed room)
:In some cases, extra bed could be added.
3)(Standard) Twin for 2 persons(1 queen + 1 single / 2 single bed room)
:In some cases, extra bed could be added.
4)Ondol:a traditional Korean underfloor heating system room.There is no bed.
5)Deluxe Double/Twin : better facilities or large-size room, in comparison with (Standard)Double/Twin. Up to 3 people can stay in a room by some possibility.
6)Family(Triple) for 3 people: Up to 4 people can stay in a room by some possibility.
7)Suite for VIP: the highest grade room in the hotel.
- What is the guest notes?
You can comment favorably or unfriendly on the hotel. Many guests will choose their hotel according to those comments later on.
- What time is check-in/out?
It depends on the hotel policy. for more details, please refer to each hotel information.
- Early check-in or late check-out is possible?
It depends on the hotel policy. for more details, please contact us by e-mail or phone.
- Is the breakfast included on the room rates?
In almost cases, total rates include only room rate. And you can check the hotels which offer free breakfast through our web-site.
- Can I ask a vegetarian meai?
Please leave your request on Memo,then we will send the hotel your message immediately.
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