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My Reservation Status

home / my reservation status
1. You can review or cancel reservation.
2. Confirm your reservation with your date of birth & e-mail.
* Reservation No. (* Accommodation number on the voucher)
* Date of Birth year month date
* E-mail

  [CAUTION!] Cancelation and Change of reservation Policy
  1. 1. It is possible to cancel or change your reservation 4 days before your check-in date. And it is impossible to cancel for change your reservation on Saturday, Sunday and Korean National holiday because of the card company's policy.
    Business Hours(Korean Time)
    Weekdays (Monday to Friday) 09:00 AM ~ 06:00 PM
    Weekends (Saturday) 09:00 AM ~ 02:00 PM
    Off-days (Sunday and Korean National holidays)
  2. 2. The charge applied to the cancelation and change of reservation

    (basic date for check-in.)

    period cancellation charge(%)
    4 days before check- in date no cancellation charge
    3 days before check- in date 30% of the daily room rate
    2 days before check- in date 50% of the daily room rate
    1 days before check- in date 100% of the daily room rate
    check-in date 100% of the daily room rate
  3. 3. The change reservation and cancellation after check-in

    You need you pay 100% daily room rate for your change reservation charge on your changed check-out date.
    Out of our business time, you need to inform to the front desk of the hotel that your early leaving on your changed check-out date.
    It depends on the hotel's vacancy status to change or add rooms.

  4. 4. The Early Check-out charge

    100 % of daily room charge applies to you when you early check-out comparing to the expected check-out date.

  5. 5. Late check in policy

    There is no refund for the late check-in room rate comparing to the expected check-in date.

    6. * It is impossible to cancel or change your reservation via your hotel.
    * It is only possible to cancel or change your reservation via web-site or contact of HOTELWIDE.COM
    * [No-Show] If you do not announce the cancel of your reservation which has booked, you need to pay the whole payment of your reservation.
    * We do not guarantee the same exchange rate caused by your demanding cancel or change reservation.
    * It is illegal without HOTELWIDE's authorization sheet of cancel or change reservation.